You can file a defect report ticket directly through the BetterGrids Held Desk.

Select the "Report a Defect" Type when submitting a new help desk ticket.

Enter required information - 

  • Your email address
  • A short description of the defect (in the subject field)
  • Severity of the defect
  • Community that the defect occured
  • Specific Test Case or Step if appropriate
  • Your role in the community
  • Longer description of the defect and how to recreate
  • Please attach a screen image if possible

Thank you!